Taylor holds a Bachelor of Science (Honours) in Neuroscience Psychology (B.Sc.), a Master of Business Administration (MBA), and is a Certified Business Analysis Professional (CBAP®) through the International Institute of Business Analysis (IIBA), a globally recognized designation that demonstrates advanced expertise in business analysis, strategic problem-solving, stakeholder engagement, and delivering business value. She is also a Certified Artificial Intelligence Consultant (CAIC), reflecting her commitment to emerging technologies and the importance of AI literacy in today’s rapidly evolving digital landscape. Her background in neuroscience and business administration provides a unique perspective on the intersection of people, processes, and technology, enabling her to identify practical solutions to complex challenges. By combining business analysis expertise with a strong understanding of human behavior and software implementation, Taylor helps organizations navigate complexity, drive innovation, and achieve meaningful outcomes. Driven by a commitment to continuous improvement and innovation, Taylor joined Pivot in 2024 and continues to help clients transform ideas into actionable strategies that deliver lasting value.